We provide 15 days money back guarantee on all of our downloadable products.However we do not provide any refunds on hosted plans, instead we do give 15 days free trial with instant setup.
If it has been 15 days or less since you’ve purchased and you’d like to cancel your order and receive your money back, just open a ticket at the support desk and we’ll gladly refund your full amount. Once you have applied for a refund, you will get an email confirming the same and the charge shall be reversed to your credit card. It may take upto 7 days to 15 days for money reversed to your credit card.
Please note: Account add-on, over usage or setup charges (if any) are excluded. We do not provide refunds in case of server incompatibilities. So please make sure your server requirements meet the basic requirements as mentioned on http://awebdesk.com/emailmarketing/server-requirements/